- Best Social Media (Pradana Prastyo Budi Wibowo) - Gold;
- Best Green Contact Center (Pradana Prastyo Budi Wibowo) - Gold;
- Best Customer Service (Verdiana Indah Pratama) - Gold;
- Best Public Services Center (Maria Margaretha) - Gold;
- Best Outbound Campaign (Verdiana Indah Pratama) - Silver.